Return and Refund Policy

Return and Refund Policy

1. Customized Products:

• We specialize in customized jewelry, including name-printed products. If there is an issue with the product or if there is a mistake in the customization, you are eligible for a replacement within 7 days of receiving the product.

2. Replacement Process:

• Replacement requests will only be processed through Leopurd or Trax couriers. To initiate a replacement, please return the product using the same courier service. It is essential to retain the courier slip for processing your replacement request.
• In the case of a replacement, the new parcel will be delivered to you within 3 to 5 working days.

3. Color Warranty:

• Our jewelry comes with a 1-year color warranty. If the color of the product deteriorates within this period, you may return the product for a replacement. Please ensure that you have the courier slip when returning the product to claim the warranty.

4. Refund Process:

• To request a refund, please contact us via our WhatsApp number. Refunds will be processed to your account within 7 to 10 working days after we receive and verify the return.

5. Contact Information:

• For replacement requests, refund inquiries, or any other questions, please contact us directly via WhatsApp. We are here to assist you with any concerns or issues you may have.

6. General Conditions:

• The product must be in its original condition and packaging when returned. Custom-made items that do not have issues related to the customization or color are not eligible for return or refund.

7. Exceptions:

• Products returned outside the 7-day window or without the courier slip will not be eligible for replacement or warranty claims.